Archive for January 5th, 2010

I’ve always been impressed with the customer service at Poker Stars: the seed with which they respond to issues, the frequency with which they solicit and act upon player input from sites like 2+2, and their general willingness and creativity in addressing customer concerns. I don’t think their support has ever failed to address a request or issue I’ve brought to their attention, usuall within 24 hours and often with a sense of humor as well!

It’s been the same way on the road. Every year that I’ve played the WSOP, it’s been as a Stars qualifier, and I’ve also been among their players at EPT Barcelona and now the PCA. They’ve always had a great events team that’s friendly, flexible, and eager to go above and beyond to ensure that everyone has a great experience.

My flight for Nassau left early Monday morning, and on Saturday afternoon it occurred to me that I still needed to get cash from the bank. Well, I was spoiled in Boston by living just down the street from a flagship Bank of America branch that kept long hours. There were no branches open Saturday afternoon or anytime Sunday anywhere near me. Then I learned that Poker Stars would have a “bank” at the Atlantis where players could withdraw and deposit funds from their accunt. I withdrew some money last night, and it was a quick and easy process.  Read the complete post...