I’ve always been impressed with the customer service at Poker Stars: the seed with which they respond to issues, the frequency with which they solicit and act upon player input from sites like 2+2, and their general willingness and creativity in addressing customer concerns. I don’t think their support has ever failed to address a request or issue I’ve brought to their attention, usuall within 24 hours and often with a sense of humor as well!

It’s been the same way on the road. Every year that I’ve played the WSOP, it’s been as a Stars qualifier, and I’ve also been among their players at EPT Barcelona and now the PCA. They’ve always had a great events team that’s friendly, flexible, and eager to go above and beyond to ensure that everyone has a great experience.

My flight for Nassau left early Monday morning, and on Saturday afternoon it occurred to me that I still needed to get cash from the bank. Well, I was spoiled in Boston by living just down the street from a flagship Bank of America branch that kept long hours. There were no branches open Saturday afternoon or anytime Sunday anywhere near me. Then I learned that Poker Stars would have a “bank” at the Atlantis where players could withdraw and deposit funds from their accunt. I withdrew some money last night, and it was a quick and easy process.

When I arrived  last night, I had two major concerns: first was how I could meet up with some of the people I knew would be here but whom I had no way of contacting, and other was how I could get a real meal  (the first I’d ahve all day) without paying an arm and a leg.

Poker Stars reception to the rescue! This was a two-hour affair with live music, open bar, and a full meal: salad, pasta, and two carving stations. This was well beyond what I was expecting from the “refreshments”{ they’d advertised.

Since I don’t play until tomorrow, I wantd to hit the beaches and pools today. However, I neglected to bring towel or sunscreen and feared highway robbery at the hands of the Atlantis if I tried to bring them here. On a lark, I opened my bag of Poker Stars SWAG and, buried amid some nice-looking shirts, was a small bottle of sunscreen.

Though not one to look a gifthorse in the mouth,  I couldn’t help but think how easy it would have been for them to provide a branded beach towel as well. But then I realized there was something inside of the small cooler they’d given us, and sure enough, there was a towel, along with a frisbee and an inflatable beach ball!

Sadly, the weather is less than ideal. It’s in the low 60’s and overcast, with a strong wind. Far better than it was in Maryland, to be sure, but not ideal beach weather. Get it on it, Poker Stars!

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